Privacy Policy

Last updated: March 2026

Opal Heights Properties ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website opalheightsproperties.com (the "Website") or engage with our services.

1. Data Controller

The data controller responsible for processing your personal data is: Opal Heights Properties Dubai, United Arab Emirates Email: office@opalheightsproperties.com If you have any questions about this Privacy Policy or our data practices, please contact us using the details above.

2. Personal Data We Collect

We may collect and process the following categories of personal data:
  • ● Contact information: name, email address, phone number
  • ● Inquiry details: messages submitted through our contact form or WhatsApp
  • ● Technical data: IP address, browser type and version, operating system, time zone, pages visited, and browsing patterns
  • ● Cookie and tracking data: information collected via cookies and similar technologies (see Section 8)
  • ● Communication records: correspondence between you and our team

3. How We Collect Your Data

We collect personal data through the following means:
  • ● Directly from you: when you fill in our contact form, initiate a WhatsApp conversation, or correspond with us by email or phone
  • ● Automatically: through cookies and similar tracking technologies when you browse our Website
  • ● Third-party sources: from our analytics providers (Google Analytics, Meta Pixel) in aggregated or pseudonymized form

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:
  • ● To respond to your inquiries and provide information about real estate opportunities in the UAE (legal basis: performance of a contract or pre-contractual measures)
  • ● To send you relevant property updates, investment guides, and marketing communications, with your consent (legal basis: consent)
  • ● To operate and improve our Website, including analytics and performance optimization (legal basis: legitimate interest)
  • ● To comply with legal obligations, including UAE Federal Decree-Law No. 45/2021 on Data Protection and, where applicable, the EU General Data Protection Regulation (GDPR) (legal basis: legal obligation)
  • ● To prevent fraud, abuse, and ensure the security of our Website (legal basis: legitimate interest)

5. Disclosure of Your Personal Data

We may share your personal data with the following categories of recipients:
  • ● Service providers: third-party companies that assist us in operating our Website, processing inquiries, or delivering communications (e.g., FormSubmit.co for form processing)
  • ● Analytics providers: Google (Google Analytics) and Meta (Meta Pixel) for website analytics and advertising measurement
  • ● Professional advisors: lawyers, accountants, and auditors as required
  • ● Regulatory authorities: government bodies and regulators when required by law, including UAE authorities
  • ● Developer partners: when you request information about specific real estate projects, we may share your inquiry details with the relevant developer

We do not sell your personal data to third parties.

6. Cross-Border Data Transfers

Your personal data may be transferred to and processed in countries outside the United Arab Emirates, including countries within the European Economic Area (EEA). Where such transfers take place, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including standard contractual clauses or other approved transfer mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form inquiries and associated personal data are typically retained for a period of 24 months from the date of the last interaction, unless a longer retention period is required by law.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze Website traffic. The following types of cookies may be used:
  • ● Essential cookies: necessary for the operation of the Website
  • ● Analytics cookies: Google Analytics cookies to understand how visitors interact with our Website
  • ● Marketing cookies: Meta Pixel to measure the effectiveness of our advertising campaigns

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

9. Your Rights as a Data Subject

Depending on your location and applicable law, you may have the following rights regarding your personal data:
  • ● Right of access: to request a copy of the personal data we hold about you
  • ● Right of rectification: to request correction of inaccurate or incomplete data
  • ● Right of erasure: to request deletion of your personal data (subject to legal retention obligations)
  • ● Right to restrict processing: to limit how we process your data in certain circumstances
  • ● Right to data portability: to receive your data in a structured, commonly used format
  • ● Right to object: to object to certain types of processing, including direct marketing
  • ● Right to withdraw consent: to withdraw any consent you have previously given

To exercise any of these rights, please contact us at office@opalheightsproperties.com. We will respond to your request within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our Website is hosted on Cloudflare Pages with built-in SSL/TLS encryption and DDoS protection. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact us at: Opal Heights Properties Email: office@opalheightsproperties.com WhatsApp: +971 50 702 9007